Take a look through our Frequently Asked Questions to see if we can help you with your question.  

If you need to talk to us, call our Booking Office; 01766 516024 

Our Booking Office will be open 09:00 – 16:00 on weekdays, and daily from Saturday, 26th March onwards. 

Booking Tickets

WHAT DAYS ARE YOU OPEN?

Our 2022 services will commence on Saturday, 26th March and will run all the way through until late October. Full details on our services are available on our ‘Train Services’ page.

HOW DOES THE PRICING SYSTEM WORK?

Ticket prices will vary depending on your choice of experience.

Please see our ‘Train Services’ page for full details.

HOW DOES SEATING ON-BOARD THE TRAINS WORK?

Slight variations have been made to the seating arrangements on our services – with the exception of the ‘Woodland Wanderer’, which will continue with separated compartments in heritage carriages.

To increase flexibility, solo travellers will now pay the fare for one person and be allocated a two-seater table, parties of 2 – 4 passengers will be assigned a four-seater table, with groups of 5 – 6 being allocated a six-seater bay.

WHO CAN TRAVEL IN MY GROUP?

Compartments and Seating Bays will generally hold up to six passengers. If you need to book for more than six, please call our Booking Office to make your booking.

WILL DOGS BE ALLOWED ON BOARD?

Yes. Tickets for dogs will be priced between £1 – £3, depending on the service.

Note: Dogs will not be allowed in 1st Class Carriages, with the exception of guide dogs.

WHAT HAPPENS IF I HAVE A LARGE FAMILY GROUP?

Compartments and Seating Bays will generally hold up to six passengers. If you need to book for more than six, please call our Booking Office to make your booking.

WHAT ABOUT VISITORS WITH ADDITIONAL NEEDS OR RESTRICTED MOBILITY?

We ask that visitors who are travelling in a wheelchair or those with restricted mobility call the Booking Office to book their tickets so we can make sure there is ease of accessibility and sufficient seating space ready prior to your arrival.

Disabled passengers and their carers will receive a 10% discount. Please call the Booking Office for further details.

CAN I BOOK A 1ST CLASS COMPARTMENT OR CARRIAGE?

Yes. ‘Go Gold’ packages are available on our ‘Mountain Spirit’, ‘Gelert Explorer’, ‘Glaslyn Venturer’, ‘Snowdonia Star’ and ‘The Harbourmaster’.

Please see our ‘Gold Services’ page for full information on our ‘Go Gold’ experiences.

CAN I TRAVEL SOLO IN A COMPARTMENT OR A SEATING BAY?

Yes. Solo travellers, who will now pay the fare for one person, will be allocated a two-seater table and can book online or by calling our Booking Office.

CAN I MAKE A SINGLE JOURNEY ON THESE SERVICES?

Yes. Single journey tickets must be booked via calling our Booking Office. Please note, due to limited capacity on board our trains, you will not be able to return on a later train, unless you have booked two separate single journey tickets.

CAN I RETURN ON A LATER TRAIN?

Passengers cannot return on a later train if they have booked a return ticket.

The only way of returning on a later train is to book two separate single journey tickets.

Please call our Booking Office for further information.

I WISH TO MAKE A GROUP BOOKING FOR A COACH PARTY

Group bookings are available. We are happy to discuss your requirements and fit your group in wherever possible. Please call our Booking Office or email us (see our ‘Contact’ page) for further information.

DO I NEED TO PRE-BOOK TICKETS?

Whilst tickets may be purchased on the day, there will be no guarantee of availability. We encourage everyone to pre-book tickets. Our experience last year was that most trains sold out in advance during peak season.

CAN I BOOK TICKETS AT THE BOOKING OFFICE?

Yes. However, whilst tickets can be purchased on the day, there will be no guarantee of availability. We encourage everyone to pre-book tickets. Our experience last year was that most trains sold out in advance during peak season.

SHOULD I PRINT OUT MY TICKET?

Both email confirmation of your tickets on your phone or a physical print out of your confirmation will be acceptable, so you can but do but it is not a requirement. You will need to show your booking reference on arrival at the check in desk.

DO SOCIETY MEMBERS NEED TO PRE-BOOK?

Yes, Ffestiniog Railway Society and Welsh Highland Railway Society members may book online and use their membership number plus prefix to obtain discounted travel.

Members can also call the Booking Office to book their tickets.

WHAT ABOUT PARTNER ORGANISATIONS?

Holders of Rail Staff Travel Privilege cards, HRA InterRail Passes, Great Little Trains of Wales Discount card holders and Talyllyn Railway Society members should contact the Booking Office to check on discount availability and to make bookings.

CAN I USE MY GIFT CARD TO BOOK TICKETS?

Yes. Gift card holders will be able to use their card for booking online. If your booking has been deferred from previous years, please call the Booking Office to reschedule.

For Your Safety

HOW OFTEN WILL THE CARRIAGES BE CLEANED?

Our carriages will be deep cleaned regularly using ‘Zoono’, a long-lasting disinfectant surface sanitiser which offers up to 30 days’ protection. The carriages will also be cleaned by our staff at the end of each service meaning the carriages will be safe and ready for you to enjoy upon arrival.

DO I NEED TO WEAR A FACE COVERING?

Visitors are asked to bring a face covering as you will/may be required to wear it at certain locations during your visit. Complimentary masks will be available on the platform for those without.

Catering

WILL SPOONER’S CAFÉ BE OPEN?

Spooner’s is currently operating under the following opening hours;

Monday Closed
Tuesday – Thursday 10:00 – 22:00 (Bar open 15:00 onwards)
Friday 10:00 – 23:00 (Bar open 15:00 onwards)
Saturday 10:00 – 23:00 (Bar open 12:00 onwards)
Sunday 10:00 – 18:00 (Bar open 12:00 onwards)
Café open 10:00 – 15:00 on Tuesday – Sunday. Breakfast available from Café.

Hot Meals will be available 4 days a week (Hot Food not available on Monday, Tuesday and Wednesday)

Main Menu including 2 Roast Dinner options available on Sunday.

Full opening time details are available on the ‘Spooner’s’ website.

WILL TEAROOMS AT TAN-Y-BWLCH BE OPEN?

Tearooms at Tan-y-Bwlch is currently closed, however it will reopen temporarily during Half Term week between Saturday, 19th February – Sunday, 27th February, and will open its doors for the season on Saturday, 26th March.

WILL CAERNARFON STATION CAFÉ DE WINTON BE OPEN?

Our Caffi De Winton at Caernarfon Station will be open 5 days a week.

Monday Closed
Tuesday 10:00 – 14:00
Wednesday 10:00 – 14:00
Thursday 10:00 – 14:00
Friday Closed
Saturday 10:00 – 14:00
Sunday 10:00 – 14:00

Please note, these opening times encompass all of our services at the station including our shop.

CAN I USE MY ‘EAT AND DRINK’ CARD?

Yes. The ‘Eat and Drink’ card can still be used for discounts in our catering outlets but not for pre-order hampers.

CAN I BRING MY OWN FOOD FOR THE JOURNEY?

Yes, you can bring your own food for the journey but priority must be given to paying café customers at our outdoor café tables.

Other Facilities

WHERE CAN I PARK AT PORTHMADOG STATION?

Car parking is available at the nearby Llyn Bach car park, a short walk away from Porthmadog Harbour Station. Parking is free for Railway passengers. Follow the directions on your booking confirmation. Disabled badge holders may park at the station and should make themselves known to a station host on arrival.

WHERE CAN I PARK AT CAERNARFON STATION?

Car parking is available in the nearby Castle car park or at Tyre Centre car park opposite the station. There are spaces for disabled badge holders in the castle car park opposite the station building.

ARE THERE TOILET FACILITIES AT THE STATIONS?

Yes. There are toilet facilities at Porthmadog Harbour Station, Tan-y-Bwlch Station, Beddgelert Station and Caernarfon Station, these are open when the station buildings are open to public.

ARE THERE TOILET FACILITIES ON BOARD THE TRAIN?

Our ‘Woodland Wanderer’ service does NOT have on-board toilet facilities; however, toilet facilities are available during the layover at Tan-y-Bwlch Station.

Our ‘Mountain Spirit’, ‘Gelert Explorer’, ‘Glaslyn Venturer’, ‘Snowdonia Star and ‘The Harbourmaster’ services have small on-board toilet facilities, however we recommend you use the station toilets wherever possible.

WILL THERE BE STORAGE AVAILABILITY FOR A PRAM?

Yes. However, please note there is limited space for storing large prams in the Guard’s carriages on our trains but folding pushchairs may be stored under or near to your seat.

NOTE: Please make sure they do not obstruct the walkway through the carriage.

WILL PORTHMADOG HARBOUR STATION SHOP BE OPEN?

Our Porthmadog Harbour Station Shop will be open to both passengers and the general public from Saturday, 26th March onwards. It is always open during business hours for mail order services.

WILL THE CAERNARFON STATION SHOP BE OPEN?

Our Caernarfon Station shop opening times are;

Monday Closed
Tuesday 10:00 – 14:00
Wednesday 10:00 – 14:00
Thursday 10:00 – 14:00
Friday Closed
Saturday 10:00 – 14:00
Sunday 10:00 – 14:00

General

WHICH LOCOMOTIVES WILL BE OPERATING ON THE SERVICES?

We are unable to specify which loco will be on a particular train due to the fluid nature of the rostering. We do reserve the right to change motive power at short notice which may very occasionally be a diesel if there is nothing else that is available.

CAN YOU GUARANTEE MY TRAIN WILL BE STEAM HAULED?

No. Whilst we will endeavour to run all our services steam hauled, there is currently concern over the availability of suitable coal and therefore we would rather run with a diesel engine than not at all.

In the event of a breakdown, we may also need to use a diesel engine.